SALON POLICIES
TIGERLILY SALON IS A SAFE SPACE FOR EVERYONE
All clients and team members are expected to treat others with respect and decency. Our service providers and support staff reserve the right to refuse service to anyone if we feel like our mental/physical safety - or the safety of another client - is at risk.
Tigerlily Salon proudly services clients of all backgrounds, races, and orientations. Homophobia, misogyny, racism, transphobia, and any other discrimination will not be tolerated at our salon.
CANCELLATION POLICY
Tigerlily Salon enforces a strict, non-negotiable cancellation policy. Our policy is as follows:
Any appointment changes (ie. changing a cut and highlight to just a haircut), cancellations, or reschedules within 24 hours of the scheduled appointment time will result in your service provider charging 50% of the service cost to the card provided. No call/no shows will be charged 100% of the service cost to the card provided. A card on file is required for every single client at Tigerlily Salon and will be taken by our front desk before we can book your first appointment. We do not have reception hours after 3:00pm on Saturdays and all day on Sundays, so phone messages and emails are not received until Monday mornings.
Cancellation fees are charged by our service providers, not our front desk.
RUNNING LATE/NO SHOWS
A client is considered a no show when they are more than 20 minutes late to the scheduled appointment time. Those running more than 20 minutes late may need to reschedule their appointment and pay the no show fee to the service provider. We are in busy downtown San Luis Obispo, so plan your travel accordingly to arrive on time for your service provider.
REFUNDS/FIXES/ADJUSTMENTS
All service providers at Tigerlily Salon are independent contractors. All refunds, fixes, and adjustment reside with your service provider. Our front desk cannot provide refunds, schedule fixes, or provide any adjustments. Please contact your service provider directly for any of the above.
PRODUCT HOLDS/RETURNS
Currently, Tigerlily Salon carries the following product lines: Evo, UNITE, Cosmedix, Cult+King, Suavecito, and K18.
We can hold products for 24 hours, after that the product is returned to the shelf. If an item is out of stock, we can add you to our restock alert list.
If a product is unsatisfactory, you can return it to the salon for a full refund - no receipt is required as we keep record of all purchases in your client profile.