Our stylists have determined an agreed upon cancellation policy that all salon clients will be required to adhere to across the salon space.

Every client must keep an active card on file in this case of a cancellation. Our stylists require 24 hour advance notice of for cancelling, rescheduling, or modifying a service (changing a service from a highlight to a haircut) of a scheduled appointment.

Any changes noted above made less than 24 hours before your scheduled appointment time will result in your provider charging 50% of the standard service pricing (found on your provider's profile here) to the card kept on file in your client profile. No-showing appointments are considered cancelling your appointment within thirty minutes of the scheduled start time, or not appearing at your scheduled service time without prior notification. No-showing will result in your provider charging 100% of the standard service pricing to the card on file.

If you are running late, we provide a 15 minute window for you to get here (which may negatively affect the outcome of the service). We ask that you notify us in the case of late arrivals. Arriving more than 15 minutes late of your scheduled start time will result in your appointment being considered a no-show, and the provider applying the no-show fee to the card provided.

If for some reason the provider does not receive the cancellation fee due to failure of payment, your client profile will be flagged and you will be unable to book or request another appointment with that provider or any other within the salon via Vagaro or the front desk, until the payment due is resolved with the original provider.

For cancellations due to sickness, in order to protect our immunocompromised staff and clientele, we must reschedule appointments 10 days after your cancellation.