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how we work

We are a collective of beauty professionals. That means we work a little differently than a traditional salon.

Providers set their own pricing, schedules, and take their own payment. We provide them a collaborative space to run their own mini business!

CANCELLATIONS

To protect our providers, all clients are required to have a debit/credit card on file in the case of cancellations. We require 24 hour notice for cancelling/rescheduling/modifying an appointment. Any changes made less than 24 hours before your appointment time will result in your provider charging 50% of the appointment cost to the card on file. Not showing up to your appointment without prior notification will result in your provider charging 100% of the service to the card on file.

If your form of payment fails or you do not pay your cancellation fee, you will not be allowed to schedule another appointment with any of our providers.

Please note that in order to protect our providers and clients, those cancelling due to sickness must wait 10 days before coming back to the salon for another appointment.

If you need to cancel your appointment outside of operating hours, please contact your artist through Instagram.

DISCRIMINATION POLICY

We are proud to serve all people. Our salon has always been a safe haven for the LGBTQ+ community, as well as those of different ethnic backgrounds. We expect every client to treat others with respect. Discrimination of any form will not be tolerated, and will result in a lifetime ban.

We reserve the right to refuse service if our team or clientele feels threatened physically, emotionally, or mentally.

HOW TO GET HERE

We are located in popular downtown SLO at 659 Higuera Street. Our nearest cross street is Higuera Street and Nipomo Street, with a metered parking lot entrance on Nipomo. We have metered street parking which can be paid digitally or via conveniently placed pay stations all around our block. Please plan your arrival time accordingly - it can get busy with parking!

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