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Salon Policies

In order to provide the best service possible and to protect our stylists and clientele, our salon does enforce a few policies. We know - rules suck. However, all of our policies are designed to benefit our clients, which allows us to continue providing excellent service to our established and future clientele.

Our artists and and support staff reserve the right to refuse service to anyone if we feel our safety or well being is at risk. We expect all of our clients to respect our staff as well as other clients. Homophobia, misogyny, racism, transphobia, and any other discrimination will not be tolerated in our salon.

DISCLAIMER: All stylists are independent and self-employed, meaning that all payment processes and refund policies are enforced and managed by the individual stylist. Please note that Tigerlily Salon is not liable nor involved in any payments, transactions, or services rendered by your artist. Please contact your stylist directly for claims, refunds, or service matters.

Cancellation Policy

A card is required to be kept on file to schedule any appointment at Tigerlily Salon. Our front desk team will retrieve this information from you before any appointment is made.

Your card will never be charged unless your violate our Cancellation Policy. You do not need to use this card for payment, but may do so if you choose to.

In the event that you need to cancel or reschedule your appointment, we enforce a 24 hour notice policy. Any changes made before 24 hours are not subject to cancellation fees by our stylists. However, cancellations or rescheduling made within 24 hours before your appointment will be charged to the reserved card 50% of the scheduled service(s). 

Not showing up to an appointment without notice will result in a full 100% charge of the scheduled services to the reserved card.

Arriving more than 15 minutes late to your appointment will be treated as a no show, and will result in cancellation of your appointment and charged a full 100% charge of the scheduled services to the reserved card. We are located in busy downtown, so please plan travel to our salon accordingly.

Please note: If you have an appointment on a Monday you must reschedule or cancel on Saturday before 4pm. We are closed on Sundays therefore cannot get to messages until Monday morning. 

As a courtesy, you will receive a confirmation/reminder call from a front desk receptionist 48 hours before your scheduled appointment. Email reminders are available as well as text reminders (we do require the name of mobile provider to send SMS reminders - please note not all are supported).

Refunds/Adjustments

Please note that all stylists at Tigerlily Salon are independent contractors. This means that all refunds and payment processes reside with your stylist. If you are unhappy with your service, please contact your stylist within 7 days for a readjustment. Refunds are completely at the discretion of the stylist. Tigerlily Salon and the front desk cannot handle nor issue refunds or service charges.