Salon Policies

In order to provide the best service possible and to protect our stylists and clientele, our salon does enforce a few policies. I know - rules suck. However, all of our policies are designed to benefit our clients, which allows us to continue providing excellent service to our established and future clientele.

We respectfully ask that if you must change your appointment, you do so at least 24 hours before your scheduled time.

DISCLAIMER: All stylists are independent and self-employed, meaning that all payment processes and refund policies are enforced and managed by the individual stylist. Please note that Tigerlily Salon is not liable nor involved in any payments, transactions, or services rendered by your artist. Please contact your stylist directly for claims, refunds, or service matters.

Cancellation Policy

A credit card is required to book any appointment at Tigerlily. Cancellations or reschedules within 24 hours of appointment will be charged 50% of service cost. No shows or late arrivals will be charged 100% of service cost.

Service Refund Policy

We want you to love your hair! If you find yourself unsatisfied, please let your stylist know within 7 days of your appointment for an adjustment. Refunds on services are ultimately up to the stylist as they are independent.

Late Arrivals

Late arrivals are considered more than 15 minutes later than scheduled appointment time. Late arrivals will be asked to reschedule and will be charged for the full service. We are located downtown, so please consider allocating time for parking when leaving for your appointment.

Product Return

If you are unsatisfied with a product purchased in our salon or online, please let us know within 30 days of your purchase for a full refund.